How do I activate or reactivate my account?

If your membership with RA has expired or was canceled, you will need to reactivate your membership to gain access to your account once again. To do this, click HERE. In the Account Name field, enter your email address that is associated with the account and your password. If you cannot recall your password, click the Forgot Password link. A note should appear alerting you that your membership [...]

What do I do if the Employer's web application is not working or the job is not available?

At some point during the candidate consideration process, you may be required by the Employer to cause your candidate to apply to either a specific job order or to assist your candidate in creating a profile on the Employers website. Because RecruitAlliance does not manage any of these external applications, we are not able to directly fix or update any issues you may encounter. Often, however, [...]

I submitted my candidate more than 10 days ago and have not received any feedback. What can I do?

Please email customer support at [email protected]. Send the requisition number, candidate's name, and the date you submitted the candidate. A member of the Customer Support team will contact the client. Please continue to monitor your account and all email notifications from RA. Often, once the Client is contacted, they will simply log in and update the candidates' status instead [...]

My candidate was submitted by another agency recruiter. Who gets credit for the referral?

RecruitAlliance serves as the record keeper for both recruiting agencies and employers. The first agency to submit the candidate receives credit for the referral. Remember, prior to submitting a candidate, every recruiter digitally signs and agrees that they have communicated with the candidate about the specific job via phone, email or text and that the candidate has willingly provided them [...]

My candidate was hired by the Client, but only shows as New in RA. What do I do?

Please email Customer Support at [email protected], and let us know the requisition number of the job and the candidate's name, along with a brief explanation of your inquiry. We will contact the Client on your behalf to obtain an update and get back to you once we receive a response from the Client. Please continue to monitor your account, as often Clients will hear from us and [...]